Frequently Asked Questions

All orders placed before 4pm Monday to Friday are dispatched the same working day. Orders received after this time are dispatched first thing the next working day. As standard, we send all orders via the Royal Mail 24 service which arrives the next working day 95% of the time, but please allow up to 7 working days. This is not a guaranteed next day service.

Orders placed with Parcelforce 24 Next Day delivery before 4pm will be dispatched the same working day via the Parcelforce 24 Courier Service. This is a fully tracked service which we guarantee to arrive the next working day (Monday to Friday). Orders placed on Friday before 4pm via this service will be delivered on Monday. If you urgently require Saturday delivery please contact us on 01495 687747 and we will endeavour to provide this for you.

Yes, for an additional £5.99 we offer guaranteed next day delivery. Please select Parcelforce 24 Next Day delivery during checkout. Orders placed with Parcelforce 24 Next Day delivery before 4pm will be dispatched the same working day via the Parcelforce 24 Courier Service. This is a fully tracked service which we guarantee to arrive the next working day (Monday to Friday). Orders placed on Friday before 4pm via this service will be delivered on Monday. If you urgently require Saturday delivery please contact us on 01495 687747 (this is not a premium number - calls are charged at your normal landline call rate) and we will endeavour to provide this for you.

Yes, certainly. If we have not yet dispatched your order this will not be a problem. Please contact us asap on 01495 687747 (this is not a premium number - calls are charged at your normal landline call rate) so that we can help you out here. If your order has already been dispatched and you would still like to cancel, please contact us: here, via email: contact@buttonfresh.co.uk or via phone: 01495 687747 (this is not a premium number - calls are charged at your normal landline call rate).

Yes. We offer a no questions asked 60 day return policy on all of our products. We are only able to accept returns of unused, unworn products in their original packaging (opening to try on is fine).

Please return your order to the following address:

ButtonFresh.co.uk

Unit S13

Mamhilad Park Estate

Pontypool

NP4 0HZ

Please include your original packing slip inside the parcel with completed returns form (on the bottom right).

If your packing slip is not available, please simply include a note with your name, address, contact number and the nature of your return (refund or exchange).

Once your return has been received, we will process this within 2 working days.

You will receive an email when your refund has been processed and this will then take 3 to 5 working days to return to your original payment method.

We're very sorry about this! Please contact us as soon as possible here, via email: contact@buttonfresh.co.uk or via phone: 01495 687747 (this is not a premium number - calls are charged at your normal landline call rate). We will sort this out for you and will ensure that you are 100% happy with your order.

If your order has not yet been dispatched, we will gladly be able to change this for you. Please contact us as soon as possible on 01495 687747 (this is not a premium number - calls are charged at your normal landline call rate) so that we can help you out here.

If 7 working days has passed and your order has not yet arrived, we are very sorry for this. Please contact us as soon as possible here, via email: contact@buttonfresh.co.uk or via phone: 01495 687747 (this is not a premium number - calls are charged at your normal landline call rate). We will sort this out for you and will ensure that you are 100% happy with your order.

Standard orders are sent via the Royal Mail 24 service. This is not a fully tracked service but delivery confirmation can be provided upon request.

Orders placed with Parcelforce 24 Next Day delivery are sent via the Parcelforce 24 Courier Service which is fully tracked. Once dispatched, Parcelforce 24 will send a text message and email with your delivery date. On the morning of your delivery date, Parcelforce 24 will send a text message and an email letting you know your 1 hour delivery window, along with a range of alternate options such as deliver to a neighbour, leave in a safe spot or deliver to a local shop.

Not just yet, but watch this space.

Unfortunately we do not have the facilities to accommodate collection at our premises.

If your order will not fit through a letterbox or there is no safe spot or suitable neighbour available, someone will need to be at your address to receive the parcel. In the event of a missed delivery, a card will be left by our delivery partner with re-delivery or collection instructions.

As long as your order has not yet been dispatched, this will not be a problem. Please contact us as soon as possible on 01495 687747 (this is not a premium number - calls are charged at your normal landline call rate) so that we can help you out here.

If you were not in when delivery was attempted, a calling card will have been left by Royal Mail or Parcelforce 24 (depending on which delivery service was chosen during checkout). This will contain instructions as to how a re-delivery can be attempted or a collection can be arranged. If there are any problems, please contact us as soon as possible here, via email: contact@buttonfresh.co.uk or via phone: 01495 687747 (this is not a premium number - calls are charged at your normal landline call rate). We will gladly be able resolve this for you so that your parcel can be received as soon as possible.